Job Information
American Express Global Business Travel GM, Leisure – Head of Partnerships & Partner Relations, Americas in New York, New York
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Take your career to new heights with American Express Global Business Travel!
We're seeking a General Manager, Leisure – Head of Supplier Relations & Partnerships, Americas to join our growing team. If you're passionate about travel, making connections, working with others, and providing a world-class experience for our partners, you might be perfect for our team. This role will be the face of the Ovation Network for the Americas, responsible for supplier relations, partnerships and management of our luxury Independent Agents.
This position is an exciting and rare opportunity; from previous experience, the successful candidate must have excellent communication skills, work cohesively in a team, be a good listener, and act swiftly and advise on sensitive issues.
The ideal candidate will possess the following attributes:
a passion for the luxury leisure travel industry and have strong knowledge & understanding of the supplier chain and interactions with the Independent Agents
Enjoy networking, looking for new opportunities, partnering with the Independent Agents community & attracting new talent to grow the Ovation Network
a passion for partnering with key suppliers across the travel ecosystem
Excellent eye for business, ability to engage and encourage to increase business performance
Location Preference: NYC – Office & Some Virtual
What You’ll Do:
Partner with leisure suppliers and Independent Agents to grow and strengthen the Ovation Network
Improve the IA experience and Ovation culture
Partner with key suppliers to benefit the Ovation Network and Independent Agents
Optimize the value of the ON and deliver improved value to the IA community
Lead the IA relationships and build strong partnerships
Build new relationships and strengthen existing ones
Help in identification of new technology, services and solutions that optimize the Ovation Network
Partner with Independent Agents daily on:
Supplier queries
Coordination across IA challenges and questions
Identification on areas of opportunity
Facilitate attracting new business and premium IAs
Independent Agent Portal – assist with overall content and areas of opportunity
Liaison between Independent Agents and accounting/finance and Operations/IT
Work with Supplier partners on behalf of the Ovation Network to:
Maintain relationships with Virtuoso
Optimize the partnership
Represent and attend key supplier meetings
Create a community of Independent Agents with Virtuoso engagement
Review supplier contracts, negotiate to improve incentives and commission programs
Assist with the Elite hotel programs to ensure Independent Agents are fully aware of their value proposition and arrange ongoing training sessions for each program.
Assist in coordinating supplier meetings internal & external
Identify new suppliers that fit the luxury portfolio
Identify opportunities and supervise coordination of Fam trips
Drive IA and Supplier engagement and sense of community
Drive Ovation Network IA recognition program
Represent the Ovation Network on industry (i.e. – hotels, partners, etc.) boards
New opportunities & identification of new sources of value:
New travel tools
New travel programs to bring to the Ovation IA platform
New revenue streams
Work in partnership with legal and compliance colleagues to ensure appropriate controls are in place and compliance and data privacy requirements are met
Key Stakeholders and Relationships
Commercial and Business Teams
Product and Technology Teams
Legal and Compliance
Finance and Accounting
Global Public Affairs and Communications
Global Brand & Performance Marketing teams
External agencies and partners: boards, councils and platforms
What We’re Looking For:
10+ years of leisure travel experience with proven track record to deliver connected customer experiences, positive relationships and communications
Positive relationship management and supplier relation skills
Transformational, creative mind, able to articulate a strategy, bring it to life and deliver with excellence
Excellent understanding of data and analytics and how this is used to power our IA and partner relationships
Demonstrate strong people leadership skills, encourage, empower and lead a team
Identify and attract strong talent to our organization
Drive collaboration and communication across the organization and influence at every level
Instigate and drive positive change, leading multifunctional teams through transformation supporting them to operate effectively through periods of change
Effective senior partner management and able to operate across matrix organizations
Open-minded, excitement to try new tactics, and perseverance to see projects to completion
International experience and working with remote teams and time zones is a plus
Proven experience of delivering results in highly commercial environment
Experience of data and technology governance and control
#GBTJobs
Location
United States - New York - New York Head Quarters
The US national annual base salary range for this position is from $100,000 to $200,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance and is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)