Job Information
American Express Global Business Travel Account Supervisor M&E Lilly GDS experience in Spain
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Oversees established process workflow and ensures that team members understand & performs properly their duties or delegated tasks. Responsible for supervising the team performance and providing constructive feedback and coaching to gauge satisfaction and success. Main point of contact with the stakeholders on the day-by-day operational level. Must have excellent communication skills and a passion for organization, agile and passionate about the team needs. Expertise as a Senior Meeting Planner.
What you’ll do on a typical day:
Assigns the new requests to the Meeting Planners (in agreement with the Operations Team Leader - OTL ) and coordinates the team´s workload is balanced to ensure events are delivered to specifications and high standards.
Coordinates established process workflow and ensures that meeting planners / admins understand & perform accurately their duties or delegated tasks.
The OTL establishes the priorities with the Account Supervisor - ACS - who ensures that they are met, advising the OTL of any problem/delay that needs to be managed and/or intervened.
Independently of the weekly team meeting led by the OTL, the supervisor will hold operational meetings with the meeting planners to assess workloads, possible assistance between team members and detect opportunities or risk situations to advise the OTL and provide efficient and quick solutions.
For those strategic, high volume, more sophisticated projects, the ACS will be together with the OTL, the stakeholder's point of reference for everything that is not purely operations related. The OTL will have to be involved, copied in the mails and knowledgeable of the project to avoid that an event with certain complexity remains in the hands of a single person.
Responsible for supervising the team performance and providing constructive feedback and mentoring to gauge happiness and success.
Point of contact between the team and the stakeholders on the date-to-date operational duties and issues.
Participate of scheduled operational calls with the stakeholders such as qualifying calls & weekly operational calls.
Managing deadlines and progress across the team to ensure all the workflow steps are covered and assigned tasks are delivered on time.
Ensures efficient workflow is in place & looks for improved processes whenever it is possible.
Supports the OTL when being required and advises the OTL if her involvement is needed.
Responsible for guiding and training new team members & ensure the team understands the client expectations.
The ACS must have delegating skills to keep & encourage the team work to maintain the team engaged and motivated.
The ACS must be passionate about operations & team and must be able to make decisions on a smaller scale than the OTL when it comes to operations.
What we’re looking for:
5 years’ Senior Project Management experience.
Amadeus knowledge is a plus.
English intermediate level.
Excellence Communication skills. Able to communicate professionally with stakeholders.
Teamwork and leadership skills.
Ability to work under pressure.
Cvent knowledge is a plus.
Prior experience with Pharma accounts.
Strong organizational and time management skills to meet deadlines.
Ability to use different tools and / or platforms.
Excellent customer service skills.
Location
Spain
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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