Job Information
American Express Global Business Travel Travel agent Counselor - México in Mexico
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
If you have experience in call centers, contact centers, customer service, sales or hospitality, and have always wanted to work in travel, you may be perfect for our program.
Our Travel Academy is an 8-week-long paid training program. We’ll give you a comprehensive course in all things travel and prepare you with everything you need to be successful as a full-time Travel Counselor assisting our client through phone.
Travel Counselors are the heart of our organization at AMEX GBT, providing world class service to our corporate travel clients. No previous travel experience is required, you will learn how to use industry standard booking systems GDS, resolve customer inquiries for all types of travel via phone and much more.
This position is virtual - Our Traveler Care line of business is a 24/7 operation, so we’re looking for people who are excited about working some non-traditional hours.
What You’ll Do:
Participate in our travel school’s newly designed travel curriculum, where you’ll learn everything you need to know about corporate travel and our industry.
Learn about our products and services AMEX GBT provides, including our end-to-end booking process.
Experience our hands-on practice environment.
At the end of the paid training program, we’ll help you transition to your full-time role as a Travel Counselor.
What We’re Looking For:
Highly proficient in computer skills including basic trouble shooting and confident in navigating new software platforms.
3+ years of experience in call centers, contact center, customer service, hospitality or sales with extensive customer interaction.
Strong interpersonal communication, full proficiency in English language with exceptional listening, speaking, writing, and problem-solving skills.
Passionate about world-class customer service (empathetic, calm, and courteous)
Must have a quiet, secure home office space, free from noise and interruption.
Must have reliable high speed internet service at your address.
Location
Mexico - Virtual Location
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)